AnswerFirsts Marketing Coordinator, April Gillmore, said, Our internet marketing strategy has become increasingly more content-focused as were striving to educate our current and potential clients about more than just our services and how they work. Weve really placed a heavy emphasis on sharing our knowledge about the customer service industry, best practices, tips and other educational materials so that our marketing isnt focused on hard selling people our services, but instead geared towards educating consumers and building lasting relationships. Also, readers will notice that the blog contains posts that date back to late 2012, however, we've back dated several posts so that there is more content available for our audience.
AnswerFirst CEO, Matt Herron, stated, It makes perfect sense for our Business Development Coordinators to share their knowledge about customer service with our current and potential clients.Our Business Development staff speak with hundreds of business owners each week and, as a result, our staff members know the many customer service challenges that these businesses face. We decided to gather this information and make it readily available via a blog so that consumers can educate themselves about common issues, current trends and other issues and solutions in the customer service industry.
According to their website, AnswerFirst is based in Tampa, FL and began providing basic answering services in 1985.AnswerFirst now employs almost 100 people across the United States and provides complete contact center and customer service solutions to more than 1700 companies around the globe.
For more information about AnswerFirst's answering service and call center solutions please visit their website or call.